SolCrete Reviews – “The Good”
These are a combination of anonymous reviews from a survey done by a third party on jobs we have done over the years and texts and emails received from some of our clients. Please let us know if you have any questions.
“I use them all the time. They just do great work, and I like their product. It’s cost-effective, and I really like the owner. Their customer service is very good—I dealt with the owner directly. They put in four concrete countertops, and they’ve also done a floor concrete for a floating fireplace ledge. I would definitely recommend them. I do work for two different builders—I’ve used them with both builders, and one really likes his work, so we’re using them more and more. I would say they’re an A-grade business.“
“They did a nice job and did what they said they’d do. The hardest thing to find today is very simple—do what you say you’ll do when you say you’ll do it. You just can’t find that. They stained the concrete on some duplexes I was building. I chose them over a different company because I liked that they were easy to contact, and they were very informative about what to do and how to do it. They also informed me of what they could and couldn’t do. They didn’t promise what they couldn’t do. A lot of people promise a look, and then they have an excuse of why it doesn’t turn out. The bottom line is they just didn’t make any promises because they don’t know what’s chemically in that cement, so they don’t know how the color is going to react. They told me that, and that was fine as long as I knew that. Don’t be promising the moon and then throw me a golf ball. I’d rate them A+. I didn’t have any complaints with them. I wish my floor would have turned out a little different—a little better—but I honestly can’t say that they had anything to do with that. They warned me that they didn’t know how the cement was going to react to the color.“
“SolCrete did an excellent job on our patio, and we’re really proud of what they did. My wife wanted a certain pattern and wanted one stone to be one color and another to be stained another way. The on-site project manager was absolutely excellent, and she went to the extra effort to make sure we were taken care of and that it was just like what we wanted. It looks beautiful. We got a great service and surface. I’d give them an A+.“
“The owner’s name is Amir. After they did the work, something happened and it cracked, and they came back and fixed it perfectly. Because of the way the pattern was, the colors weren’t going to match perfectly, so they went over the whole thing to make sure it looked perfect. I was really happy. They did great work for me. Some parts of it cracked—I had it done in the middle of the summer, and it was real hot that summer. From the way he explained it, the first layer dried too fast, and then they did the second coat, so it cracked in some areas a couple of months later. All I had to do was make a call to them, and they came over and told me not to worry because they were going to fix it. Sure enough, they scheduled me in, came back, and fixed all the spots. Then, it wasn’t going to match perfect, and I told them that I’d like it to look more like the rock was different tones of brown. He went through and had his guys go through the whole thing and make it look like different shades of brown, so that it looked worn. It looks great. It looks even better than when it was first done. They made it look wonderful. He went above and beyond to make sure I was happy. He’d get an A+ from me. I would recommend this company to anybody.“
“They definitely fit me in within the time frame I needed, and they did a pretty good job. There were a couple of things I wanted touched up, which they did within a week, so I was very pleased. I had my existing patio deck redone with this overlay stuff with color on it; it went on top of the pebbled stone. I chose them over a different company because I found them in the 2015 Best Pick Reports, and they were the only company in there that actually did this kind of stuff. I’d rate them A+.“
“We pulled out all of the carpet in our house, and SolCrete refinished the concrete floor underneath to make it the main floor in our home. They did a really nice job. They showed us three different color samples, and we finally came to a decision on what color to make the actual floor. They’re an A+ company.“
“They were very professional—I think it’s been years since we’ve used them, but they did a really good job. They kind of stepped up a little above and beyond for us. We had a crew that came in here and decided to spray paint all over my floor to mark lights where they did the drywall, and they weren’t supposed to. We called them out, and I thought I was completely ruined on getting stained concrete. Amir came in here and cleaned up every little paint spot. I thought I was going to have to pay to do a nice wood floor, tile, or something instead of concrete, but they really saved me on that whole deal, so I like them a lot. They did a really good job. After they prepped everything , got everything cleaned up, and got the spot removed, they did a dark brown stain on the floor, and it still looks fantastic. I’d give them an A+ grade.“
“They were great. They got a great product. We had a few issues that they came back and addressed right away, so it was good. There’s nothing they could’ve improved to make it a better experience. They were just good to deal with. They were easy, they were personable, and they stuck to their schedule. Whenever they told me they were going to be here, they came. They did two different jobs—one was a repair of the concrete hearth of an outdoor fireplace, and they did a concrete countertop on an outdoor kitchen. I would recommend them. I would rate them as an A.“
“They did some work for me in the past three or four years. They were very responsive, and they called me back whenever I had questions. They came out, did the work, and did follow-up when I needed some additional follow-up work—it was just very professional. I had flood damage, so they had to resurface and reseal the concrete floor. There was one follow-up thing that they had to come out and do, and they came back very promptly and timely and took care of it. I’d recommend the company, and I would give them an A rating.“
“They performed the work they promised for the price they promised, and any imperfections that arrived after, they came out and took care of them as soon as possible, free of charge. They did new concrete laying and a concrete colored overlay on the back patio. Their customer service was great. They’d get an A from me.“
“They were always available whenever I talked to them. They had everything detailed about their time line—stuff like that was right on. They did the job in the exact amount of time that they said they would, and they did a real good job on everything. We’re real, real happy. They did a stain concrete on our floors in about half the house and a metallic epoxy in one room. There’s not really anything they could’ve improved on. He was very careful with a lot of stuff, and he was careful to explain all the processes and everything like that, in order to make sure that the homeowner understood what was going to happen and what it’s going to look like. Everything he told us was spot-on. I would recommend them. I’d rate them as a A-grade company.“
“I had my concrete stained in three bedrooms by SolCrete. I liked that they actually took the time to contact me and tell me whether they could come and do the work or not. I had contacted several other businesses that do the same work, and I never got a call back. SolCrete’s customer service was excellent. I would give them an A across the board.“
“They were fast. They came in, did their job, and were gone. They did concrete floors and concrete countertops in the kitchen and bathroom. When they were installing the countertops in the bathroom, one of the guys was pushing it in, he slipped, and his hand went through the wall he just had redone. They had to work with our contractor, but they were real good. Our contractor repaired it and then billed them, and I guess he paid it because we never heard anymore about it. They damaged it, but they fixed it right away too. This was my first time using this company. I would definitely give them an A- because they were really good at what they did. It was a little bit messy, and there were some things that we didn’t know were going to be the way it was. If we had a little more knowledge from them, I think it would have been a little better, but they’re good.“
“They were very flexible with our schedule, and we had a tight deadline. I think they came on Saturday and finished, and that was fantastic. I had a very large job, probably 20,000 square feet of commercial flooring done for a business. I chose them over a different company because I was able to call and get a hold of the owner. He came over, looked at the space, and gave his recommendation. I called a couple of other companies, but they took several days to call me back, and he didn’t. He called me right back after I left a message. I’d give them A- because I don’t know that I’d give anybody a perfect score.“
“Overall we love how the countertops came out, but communication and scheduling was very difficult and impacted our overall project timelines. If we had to go back and do it all over again, we likely would have still gone with SolCrete, but expected better and more timely communication. The countertops are beautiful and we receive a ton of compliments, but one area that surprised us was the countertop was not correctly sized to our cooktop, and modifications had to be made to make it fit. There is a small gap between our cooktop and the countertop, which isn’t a huge eyesore, but we would have expected the contractor to use the specs provided to ensure the counter was a perfect fit to the cooktop.“
“They did a good job. They just put a coating on the porch that we got built, our cement porch for the tile-down coating. For appearance and longevity’s sake and resist-staining so they put that down and it actually had a few spots where it cracked within a couple of months. They came out and redid the whole thing. I would grade them a B. They did do good work but I guess there was a flaw in the first one as they had to redo it again but they did it very well and they did it without charging anything so I was really appreciative of that. I guess they got a bad batch or something.“
“They stained some concrete in our house, inside the house and the patio. They just delivered, they did what they said they were going to do. They got there on time and cleaned up after themselves and things like that, they did a good job. I would like to give them a B grade. They had put some salt finish in the back patio and I guess they didn’t wait for it to fully dry so when they put the sealing on it, it bubbles up a little bit. They came back out and fixed it, it didn’t quite fix it 100% but if they had just done that correctly, I think we would have been completely satisfied.“
“I’m satisfied with the work. They did a pretty good job. I think the only complaint I have which really isn’t a complaint, I always called him one day when he came the first day and I paid him and I never heard from him after that. He didn’t follow-up with me to see how the job was if I was satisfied. They did concrete flooring. I would recommend them to family and friends. I’ll give them a B grade.“
“They did the work quickly on schedule. There was really nothing I didn’t like about them. I thought they did good quality work and they were reasonably priced. They refinished my stain concrete. I would recommend them to family and friends as well. I’d probably rate them a B. There was some rubber between some pieces of cement that they were going to replace and they never did and it’s not a real big deal but they said they were going to and they didn’t.“
I just wanted to say “Thank You” to you and Sarah, and your whole crew. The workman did a wonderful job; it is beautiful and I could not be more pleased. I really appreciate the way you do business and your excellent attention to detail and customer service. I would rate you at the very top of everyone I have done business with. Thanks to all of you who make your company the outstanding company that it is. I wish you all tremendous success and good health and happiness to you all.
Chico, Texas 76431
I just want to thank all of you so much for the great job that you did. The initial coats were just too light, but Lou and the 2 guys stayed until we got the right color. Thanks for being so on top of things. Brandi, especially is really happy with it. We had a party last night and everyone kept complimenting it. I gave the check to Lou. If there are any problems with the payment let me know. Thanks again – Ron.
“Not all who wander are lost.” – J.R.R. Tolkien
“Hell is not an inferno as some would have us believe. Hell is where the man is meets the man he could have become.” – J.S., Jr.